What we ship
We ship the home textile products listed in this store to the shipping address you enter at checkout. Please check that address carefully before you place your order — a complete and correct address is the single most common cause of a delayed delivery.
Processing
Orders are prepared after payment is confirmed. We aim to get orders moving as soon as possible, but we do not promise a same-day dispatch: preparation time depends on the order and on the working days around it.
Shipping cost
Any shipping cost for your order is shown at checkout before you place it, so you can see the full amount before you pay. We do not add a separate shipping charge after checkout.
Tracking
Once your order ships, tracking information will be sent to the email address you used at checkout, where tracking is available for that shipment. Tracking can take some time to update after the carrier first scans a parcel, so a short gap with no movement does not always mean a parcel is lost. If the tracking information looks wrong, or your order has not arrived within a reasonable time, email us at office@bathloomer.com with your order number and we will check it for you.
Address changes
If you notice a mistake in your shipping address, contact us as soon as possible. We can only change an address before an order has shipped — once it is with the carrier, we cannot redirect it.
Delays
Delivery time depends on your destination and the carrier, and can be affected by holidays, customs handling, weather, and other events outside our control. If a delivery is taking much longer than expected, contact us and we will look into it rather than leave you guessing.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact us as soon as possible, with photos if you can, so we can arrange a replacement or refund. Please see our Return & Refund Policy for the full process.
Contact
Bathloomer is operated by Dalian Anpike Keju Trading Co., Ltd. If you have a question about an order, shipping, a return, or a product, email us at office@bathloomer.com. You can also reach us by phone at 18126191850.
Business address: Unit 4, 11th Floor, No. 1-029, No. 39-18 Ginkgo Road (Section 2), Mingyang Subdistrict, Zhuanghe City, Dalian City, Liaoning Province.