How do I track my order?
Once your order ships, tracking information will be sent to the email address you used at checkout, where tracking is available. Tracking can take some time to update after the carrier first scans a parcel. If the tracking looks wrong, email us at office@bathloomer.com with your order number.
Can I change my shipping address after ordering?
Only before the order has shipped. Contact us as soon as possible if you spot a mistake — once a parcel is with the carrier, we cannot redirect it.
How long will delivery take?
Delivery time depends on your destination and the carrier, and can be affected by holidays, customs handling, and weather. We do not quote a single delivery time for all destinations, because it would not be accurate for everyone. If your order is taking much longer than expected, contact us and we will check it.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with photos if you can. We will arrange a replacement or refund. You do not need to send the item back first — get in touch and we will tell you what to do.
How do returns work?
Contact us within 30 days of delivery, before sending anything back. Items should be unused and in their original condition and packaging, unless they arrived damaged or incorrect. Please do not send products to our business address unless we specifically instruct you to — see our Return & Refund Policy for the full process.
What payment options are available?
The payment options available for your order are shown at checkout. If a payment does not go through, check the card details and address you entered, then try again or contact us at office@bathloomer.com.
How do I contact you?
Email office@bathloomer.com, or phone 18126191850. When writing about an existing order, please include your order number and the email address you used at checkout.